Why Traditional Support Systems Break Down

Lost Tickets in Emails

Issues get buried in inboxes, chats, or calls with no tracking or accountability.

No Auto Assignment

Tasks float between teams missed deadlines and blame games follow.

Poor Follow-Ups

Unresolved issues bounce back or disappear, frustrating both users and IT.

No Prioritization

Everything’s “urgent,” so nothing gets resolved in the right order.

Scattered Ticket Records

Notes, history, and related assets live in different tools or nowhere.

Zero Visibility for Managers

No insight into backlogs, SLAs, or team performance = leadership blind spots

What Makes FlexSupport Smarter?

Built-In AI = Less Firefighting, More Fixing.

Self-Heal AI for L1
Issue Resolution

Let users solve common IT problems on their own through an AI chatbot. If unresolved, a ticket is raised with full context, logs, and recommended fix.

AI Auto-Routing Based
on Ticket Type

FlexSupport identifies the ticket category and automatically assigns it to the right person/team based on workload, type, or priority.

Unified Internal +
External Ticketing

Capture, assign, and track issues from employees, field teams, or external clients all in one place.

Ticket-to-Asset
Linking

Know exactly which asset is impacted by which issue. See asset history alongside the ticket for faster diagnosis.

Priority Tagging &
SLA-Based Workflow

Classify issues as High, Medium, or Low. Set SLAs. Track real-time status. Reduce escalations and repeat complaints.

Smart Alerts &
Email Notifications

Keep users and technicians informed with automated alerts on ticket status, comments, reassignments, and resolutions.

Self-Service Portal
for End Users

Let users raise, track, and manage their issues without contacting IT. Saves time. Reduces tickets. Empowers employees.

Full Analytics +
Downloadable Logs

Track resolution time, SLA performance, team workload, and issue categories. Ideal for audits, leadership reviews, and continuous improvement.

From Chaos to Clarity One Dashboard

Visualize what matters:

Open vs Closed Tickets

SLA Breaches & Delays

Technician Performance

Resolution Time Trends

Category-Wise Ticket Stats

FlexSupport:
Your Ticketing System, Supercharged

Feature
What It Delivers
Ticket Management
Full visibility from creation to closure. Assign, escalate, resolve all in one place.
Ticket Statistics
Auto-generated reports on SLA compliance, resolution time, team workloads & more
Internal & External Ticketing
Log requests from staff, vendors, or clients with role-based access.
AI Integrated Ticket Support
AI assistant solves L1 issues and captures logs for smart ticket creation.
Consolidated Dashboards
Central view of all tickets filtered by location, team, category, SLA, or asset.

Who Uses FlexSupport?

IT Support
Teams
Office
Admins
Facility
Managers
Managed
Service Providers
Client-Facing
Support Desks
Multi-Site
Helpdesk Teams

FAQ

Does FlexSupport support SLAs and escalations?

Yes, you can set SLA rules by ticket type, user group, or location with automatic breach alerts.

Can I add custom ticket categories and types?

Absolutely. FlexSupport is fully customizable for departments, teams, and workflows.

Does it support general (non-IT) ticketing too?

Yes! You can log and manage facility issues, vendor complaints, inventory requests anything.

Raise. Route. Resolve. Repeat.

FlexSupport gives you everything you need to run a modern helpdesk without manual work or support chaos.
Ready for a Demo?

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Talk to an Expert

Don’t Stop Here.
Explore the Rest of ServiceFLX

Connect the full ServiceFLX suite to simplify every part of your asset journey.

FlexAsset

Asset Management

IT & Non-IT asset tagging, lifecycle tracking, expiry alerts

Learn More

FlexSupport

Support & Ticketing

SLA-driven ticketing & resolution for internal/external issues

Learn More

FlexRemote

Asset Control

Secure remote desktop access (attended/unattended) with audit logs

Learn More

FlexAMC

Maintenance & AMC

AMC & vendor management, preventive maintenance & renewal alerts

Learn More

FlexMonitor

Asset Monitoring

Real-time monitoring of networks, endpoints & servers with alerts

Learn More

Each module solves a unique challenge together, they solve them all.

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