Platform

User & Asset Management

Manage unlimited users and assets with full oversight.

Real-Time Dashboards

Get real-time asset health, status, and performance insights

Full Asset Lifecycle Management

Track assets from acquisition to disposal.

Asset Availability Tracking

Maximize utilization by tracking asset availability.

QR Code Integration

Generate QR codes for instant asset info access.

Maintenance Scheduling

Automate maintenance to reduce downtime.

Asset Disposal Compliance

Ensure compliance in asset disposal processes.

Advanced Filters & Custom Tags

Filter and tag assets for easy tracking

User Role Permissions

Control access with role-based permissions

Ticket Mgmt for Incidents

Log and manage asset issues via tickets

Vendor Management

Track vendor details to streamline processes

User Self-Service Portal

Allow users to manage assets and requests

Excel Download Option

Export asset data to Excel for reporting

Asset Spend Tracking

Monitor costs to optimize asset spending.

Cost of
Ownership

Track total asset ownership costs.

Dynamic Asset Categories

Organize assets by type, location, or function

Bulk Data Migration

Easily migrate large sets of asset data.

Expiry
Alerts

Get reminders for asset expirations and renewals.

Asset Location Tracking

Track the physical location of assets

Agent-Based Monitoring

Real-time monitoring of asset health

Remote Access Management

Manage assets remotely from any location

Network Discovery & Monitoring

Automatically track networked assets.

App
Integrations

Seamlessly integrate with ERP, CRM, and more

Asset Value Tracking

Track asset value for maintenance or sale decisions

Hardware Asset Management	Software Asset Management
Other Asset Management	Dynamic categories Management
Asset spend Management	User spend Management
Asset Lifecycle Management	Asset Monitoring
Unified Asset Dashboard	AI Integrated Asset uploading

Ticket management	Ticket Statistics
Internal and external ticketing	AI Intergrated Ticket support
Consolidated Ticketing Dashboards

Remote Access & Control	Cross platform support
Role Based Control	Real time connectivity
Multi-Monitor Support	Session Logging & Audit Trails

Contract Automation	Scheduled & Preventive Maintenance
Asset-Linked AMC Tracking	Real-Time Alerts & Notifications
AMC Status Dashboard	AMC Utilization Reports
Standardized AMC Checklist	Optimized tracking of AMC Visits

Automated Device Detection	Alerting & Notifications
Live performance metrics	Topology Mapping
Network activity monitoring	Device Type Classification
Asset Inventory Creation	Real-Time Change Detection
Real-Time Health Monitoring	Uptime & Availability Tracking
Master Monitoring Dashboard

Solutions

Health Care

Facility Management

Enterprise Company

Retail Business
Company

Why Serviceflx

About Us

Story

Career

News

Why Serviceflx

Who we are

FAQ

Need help? Start here.

Blogs

See our latest blogs

News

See our latest news

About Us

Get to know us better

Story

Our path, our purpose

Career

Join us and grow.
Case Study
Get Demo

#FlexSupport

Simplify Every IT Support Request
Without Losing Track

Unify internal and external issue reporting into one streamlined system
Log, assign, track, and resolve support tickets with total visibility.

Why Traditional Support Systems Break Down

Tickets Lost
in Emails

Support requests come through email threads, chats, and calls with no traceability.

No Auto
Assignment

Tasks float between people. Deadlines are missed. Accountability is unclear.

Poor Follow
Ups

Issues reopen, escalate, or get forgotten frustrating both users and IT.

No Priority
Levels

Every issue feels urgent. Nothing gets triaged correctly.

Scattered
Records

Past tickets, asset history, and resolution notes are all over the place.

Zero Visibility for
Management

Leaders can’t see ticket loads, resolution time, or team performance.

FlexSupport Brings Structure, Speed & Simplicity
Everything You Need to Run a Smarter Helpdesk

Internal & External
Ticketing

Capture issues from employees or clients through one interface.

Auto Assignment
& Routing

Route tickets to the right technician or department based on type and priority.

Priority
Tagging

Mark issues as Low, Medium, High and handle what matters most, first.

Ticket-to-Asset
Linking

Every issue can be linked to the asset it relates to giving full context to the technician.

Progress Status
& SLAs

Set resolution timelines, monitor response delays, and manage by SLA.

Email Notifications
& Alerts

Automatic updates for assignments, progress, comments, and closure.

Self-Service Portal
for Users

Let users log issues, check status, and track updates without emailing support.

Ticket History & Analytics.

Access resolution logs, performance trends, and audit-friendly data in one place.

Easy for Employees.
Powerful for Teams.

Raise a support ticket in 30 seconds from desktop, phone through self-service portal. No IT expertise required.

From Chaos to Control

One Dashboard

Open vs resolved tickets
Average resolution time
Team-wise performance
SLA breaches

FlexSupport gives managers the insights they need to run a reliable support experience.

Who Can Use It

FAQ

It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions.

Blog

Why Your Support Team Is Drowning
in Email

Why Your Support Team Is Drowning in Email

How Ticket Linking Improves First-Time Resolution Rates

Designing a Smart Internal Helpdesk
for SMEs

Designing a Smart Internal Helpdesk for SMEs

#FlexSupport

Simplify Every IT Support Request
Without Losing Track

Unify internal and external issue reporting into one streamlined system
Log, assign, track, and resolve support tickets with total visibility.