• Platform
    User & Asset Management

    Manage unlimited users and assets with full oversight.

    Real-Time Dashboards

    Get real-time asset health, status, and performance insights

    Full Asset Lifecycle Management

    Track assets from acquisition to disposal.

    Asset Availability Tracking

    Maximize utilization by tracking asset availability.

    QR Code Integration

    Generate QR codes for instant asset info access.

    Maintenance Scheduling

    Automate maintenance to reduce downtime.

    Asset Disposal Compliance

    Ensure compliance in asset disposal processes.

    Advanced Filters & Custom Tags

    Filter and tag assets for easy tracking

    User Role Permissions

    Control access with role-based permissions

    Ticket Mgmt for Incidents

    Log and manage asset issues via tickets

    Vendor Management

    Track vendor details to streamline processes

    User Self-Service Portal

    Allow users to manage assets and requests

    Excel Download Option

    Export asset data to Excel for reporting

    Asset Spend Tracking

    Monitor costs to optimize asset spending.

    Cost of
    Ownership

    Track total asset ownership costs.

    Dynamic Asset Categories

    Organize assets by type, location, or function

    Bulk Data Migration

    Easily migrate large sets of asset data.

    Expiry
    Alerts

    Get reminders for asset expirations and renewals.

    Asset Location Tracking

    Track the physical location of assets

    Agent-Based Monitoring

    Real-time monitoring of asset health

    Remote Access Management

    Manage assets remotely from any location

    Network Discovery & Monitoring

    Automatically track networked assets.

    App
    Integrations

    Seamlessly integrate with ERP, CRM, and more

    Asset Value Tracking

    Track asset value for maintenance or sale decisions

  • Products

    Hardware Asset Management

    Software Asset Management

    Other Asset Management

    Dynamic categories Management

    Asset spend Management

    User spend Management

    AMC Management

    Asset Monitoring

    Asset Lifecycle Management

    Ticket Management

    Analytics

    Comprehensive dashboard

    Remote desktop integrations

    Cross platform support

    Agent Based Control

    Network discovery of devices

    Real time monitoring & tracking

    Live performance metrics

    Add/manage devices to asset management

    Network activity monitoring
  • Resource
    Blog
    Case Study
    FAQ
    FAQ

    Need help? Start here.

    Blogs

    See our latest blogs

    Case Studies

    untold stories

  • Company
    Why Serviceflx

    Who we are

    About Us

    Get to know us better

    Story

    Our path, our purpose

    Career

    Join us and grow.

    • |||

#FlexSupport

Simplify Every IT Support Request
Without Losing Track

Unify internal and external issue reporting into one streamlined system
Log, assign, track, and resolve support tickets with total visibility.

Why Traditional Support Systems Break Down

Tickets Lost
in Emails

Support requests come through email threads, chats, and calls with no traceability.

No Auto
Assignment

Tasks float between people. Deadlines are missed. Accountability is unclear.

Poor Follow
Ups

Issues reopen, escalate, or get forgotten frustrating both users and IT.

No Priority
Levels

Every issue feels urgent. Nothing gets triaged correctly.

Scattered
Records

Past tickets, asset history, and resolution notes are all over the place.

Zero Visibility for
Management

Leaders can’t see ticket loads, resolution time, or team performance.

FlexSupport Brings Structure, Speed & Simplicity
Everything You Need to Run a Smarter Helpdesk

Internal & External
Ticketing

Capture issues from employees or clients through one interface.

Auto Assignment
& Routing

Route tickets to the right technician or department based on type and priority.

Priority
Tagging

Mark issues as Low, Medium, High and handle what matters most, first.

Ticket-to-Asset
Linking

Every issue can be linked to the asset it relates to giving full context to the technician.

Progress Status
& SLAs

Set resolution timelines, monitor response delays, and manage by SLA.

Email Notifications
& Alerts

Automatic updates for assignments, progress, comments, and closure.

Self-Service Portal
for Users

Let users log issues, check status, and track updates without emailing support.

Ticket History & Analytics.

Access resolution logs, performance trends, and audit-friendly data in one place.

Easy for Employees.
Powerful for Teams.

Raise a support ticket in 30 seconds from desktop, phone through self-service portal. No IT expertise required.

From Chaos to Control

One Dashboard

  • Open vs resolved tickets
  • Average resolution time
  • Team-wise performance
  • SLA breaches

FlexSupport gives managers the insights they need to run a reliable support experience.

Who Can Use It

FAQ

It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions.

It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions.

It is shown by default, until the collapse plugin adds the appropriate classes that we use to style each element. These classes control the overall appearance, as well as the showing and hiding via CSS transitions.

Blog

Why Your Support Team Is Drowning
in Email

Why Your Support Team Is Drowning in Email

How Ticket Linking Improves First-Time Resolution Rates

How Ticket Linking Improves First-Time Resolution Rates

Designing a Smart Internal Helpdesk
for SMEs

Designing a Smart Internal Helpdesk for SMEs

Why Serviceflx?
CONTACT US

connect@serviceflx.com

CALL US

+971 458 446 36

SOCIAL LINKS
Privacy Policy
Terms and Conditions

© Copyright 2025 Serviceflx . All rights reserved.