IT Service Management
Service management built around context.
Incident, request, problem and change enablement — ITIL-aligned. Email, portal, chat and API intake with skill-based auto-assignment, SLA/OLA with business calendars, escalations and breach alerts.
01
Every ticket has context
Ticket + user + asset + warranty + history + monitoring + knowledge = context-rich resolution. Engineers start with the facts, not with questions.
02
The full ITIL core
Incident, request, problem and change management with approval workflows, governed change and validation steps.
- Service catalog with approval workflows
- Self-service portal: 'my assets' and 'my requests'
- Knowledge captured at closure, suggested in-flow
- Secure remote support with session logging
03
SLA / OLA automation
Business calendars, escalation rules and breach alerts keep commitments visible — and keep teams ahead of them.
Book a demo
See ServiceFLX in your environment.
A working session with your scenarios — discovery, service desk, monitoring and automation on your data.