Unified IT Operations + Identity Platform

One Platform for Complete IT Operations

From discovery to resolution, with integrated identity and intelligent automation. Replace fragmented tools with one unified operational command center.

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99.99%

Platform Uptime

500+

Enterprise Trust

2.3 hrs

Avg Resolution

TRUSTED BY FORWARD-THINKING ENTERPRISES WORLDWIDE

500+

Enterprise Customers

12M+

Devices Monitored

99.99%

Platform Uptime SLA

3.2M

Tickets Resolved

40+

Countries Deployed

50ms

Avg Response Time

PRODUCT ECOSYSTEM

Nine Integrated Modules. One Unified Platform.

Every capability your IT operations team needs, deeply integrated and intelligent by design.

Discovery & Visibility

Auto-discover every asset, service, and dependency across your infrastructure

99.2%

Discovery accuracy

2,847 assets discovered

InfraScan Monitoring

Real-time monitoring with predictive alerting and intelligent thresholds

50ms

Avg response time

1,247 alerts resolved

ITSM

Complete service management from incident to resolution with SLA tracking

2.3h

Avg resolution

3.2M tickets handled

Asset Management

Full lifecycle management for hardware, software, and cloud resources

94%

Asset utilization

$2.4M saved

CMMS

Maintenance management for physical infrastructure and facilities

87%

On-time completion

15,600 work orders

Projects

Plan, track, and deliver IT projects with resource optimization

98%

On-budget rate

420 projects delivered

SkillHub

Skill matrix, resource allocation, and team performance analytics

32%

Productivity gain

1,200+ skills mapped

Identity & Access

Unified SSO, MFA, password vault, and conditional access policies

Zero

Breach incidents

50K+ identities managed

AI Intelligence

Predictive analytics, anomaly detection, and automated root cause analysis

60%

Faster resolution

85% prediction accuracy

AI INTELLIGENCE

Operational Intelligence Embedded Everywhere.

ServiceFLX AI isn’t a bolt-on feature. It’s deeply woven into every module — predicting failures, surfacing insights, and accelerating resolution before issues impact your business.

Predictive Outage Detection

Identify failures 4-6 hours before impact using ML models trained on infrastructure patterns.

Anomaly Detection

Continuously monitor metrics and automatically flag deviations from normal behavior.

Root Cause Analysis

AI-driven event correlation across your stack to pinpoint incident root causes in seconds.

AI Ticket Summarization

Automatically summarize long ticket threads, extract action items, and suggest next steps.

Automated Reporting

Generate executive-ready operational reports with insights, trends, and recommendations.

Smart Technician Routing

Match tickets to the best technician based on skills, workload, and historical resolution data.

ServiceFLX AI

Operational Intelligence

● Active

prediction

2 min ago

Server CPU expected to exceed 85% within 4 hours

anomaly

15 min ago

Unusual login pattern detected from APAC region

recommendation

32 min ago

Optimize database query on ticket search endpoint

Incident 7890 resolved.
Root cause: Database overload due to unoptimized query execution.

SECURITY & IDENTITY

Enterprise Security.
Zero Trust. Full Control.

Built-in identity governance and security that protects your infrastructure, data, and users at every layer.

Single Sign-On

One login for 200+ enterprise applications with SAML, OIDC, and OAuth 2.0 support.

Multi-Factor Authentication

Adaptive MFA with biometrics, hardware tokens, TOTP, and push notifications.

Password Vault

Enterprise-grade secure credential storage with role-based sharing and rotation.

Conditional Access

Context-aware policies based on device, location, risk score, and user behavior.

Audit Logging

Immutable audit trails with tamper-proof logging for compliance and forensics.

Zero Trust Architecture

Never trust, always verify. Every request authenticated, authorized, and encrypted.

Incident Lifecycle Platform

From Detection to Resolution.
Automated. Audited. Intelligent.

Automate the entire incident lifecycle to reduce Mean Time To Resolution (MTTR) by up to 73% while maintaining full compliance and eliminating alert fatigue.

0 min avg MTTR

0 % auto-resolved

0 % audit coverage

Step 01

Fault Detection

Continuous monitoring identifies anomalies across infrastructure in real time

Step 02

Alert Generation

Smart alerting with severity classification and noise deduplication

Step 03

Ticket Creation

Auto-generates incident tickets with context-rich metadata and timeline

Step 04

Smart Assignment

ML-driven routing to the right team based on expertise and availability

Step 05

SLA Tracking

Real-time SLA compliance monitoring with escalation thresholds

Step 06

Resolution

Guided remediation with automated runbooks and approval workflows

Step 07

Audit Log

Immutable audit trail capturing every action for compliance and forensics

Step 08

Analytics

Trend analysis, bottleneck detection, and predictive incident forecasting

Industry Solutions

Built for Your Industry.
Adapted to Your Needs

ServiceFLX adapts to the unique demands of every industry — from compliance-critical healthcare environments to fast-moving retail operations. One platform, infinite flexibility.

Enterprise IT Teams

Streamline internal service management with automated workflows and enterprise-grade controls.

Multi-site operations management
SLA tracking & enforcement
Asset lifecycle management
Role-based access controls

Managed Service Providers

Deliver exceptional client outcomes with multi-tenant architecture and white-label capabilities.

Multi-client / multi-tenant dashboard
SLA management & reporting
White-label branding options
Automated ticket routing

Healthcare & Hospitals

Maintain compliance and ensure critical equipment uptime in regulated healthcare environments.

HIPAA-compliant workflows
Medical equipment tracking
Emergency request prioritization
Audit trail & documentation

Manufacturing

Keep production lines running with preventive maintenance and real-time asset monitoring.

Preventive maintenance scheduling
Equipment downtime tracking
Work order management
Inventory & spare parts control

Retail Chains

Manage service requests across all store locations with centralized visibility and rapid response.

Multi-location request management
Vendor & contractor coordination
Facility maintenance automation
Real-time location analytics

Multi-branch Organizations

Unify service delivery across distributed teams with a single platform designed for scale.

Centralized branch oversight
Cross-branch resource sharing
Consistent SLA across locations
Hierarchical reporting structure

Why ServiceFLX

Unified vs. Fragmented.
The Choice Is Clear

Stop juggling multiple tools that don't talk to each other. ServiceFLX delivers everything in one integrated platform — no gaps, no glue code.

Capability

Fragmented Stack

Unified Monitoring

Single dashboard for all systems

Integrated ITSM

Ticketing, change & problem mgmt

Asset Management

Full lifecycle tracking

SLA Management

Automated tracking & escalation

Workflow Automation

No-code automation builder

Multi-site Operations

Centralized multi-location control

Knowledge Base

Built-in self-service portal

Real-time Analytics

Cross-module insights & dashboards

Pricing

Simple, Transparent Pricing.
No Hidden Fees.

Every plan includes our core service management platform. Scale up as your needs grow.

All plans include: Ticketing, Asset Tracking, Knowledge Base & Mobile App

Starter

For small teams getting started

$ 49 /user/mo

Start Free Trial

What's included

Up to 10 users
1 service site
Basic ITSM workflows
Email notifications
Community support
Standard reporting

Growth

For growing organizations

$ 99 /user/mo

Start Free Trial

Everything in Starter, plus

Up to 50 users
5 service sites
Advanced workflow automation
SLA management & tracking
Custom dashboards & analytics
Priority email & chat support
Asset lifecycle management

Enterprise

For large-scale organizations

Custom

Tailored to your scale

Contact Sales

Everything in Growth, plus

Unlimited users
Unlimited sites
Multi-site operations center
SSO / SAML authentication
Dedicated account manager
Custom integrations & API

MSP Edition

For managed service providers

Custom

Volume-based pricing

Contact Sales

MSP-specific features

Multi-tenant architecture
White-label branding
Client portal & billing
SLA management per client
Automated ticket routing
PSA & RMM integrations

Custom

For unique requirements

Let's Talk

Built to your specifications

Schedule a Call

Tailored for you

Custom module development
Dedicated engineering support
On-premise deployment option
Custom SLA & compliance
Data migration assistance
99.99% uptime guarantee

14-day free trial — no credit card required

Cancel or downgrade anytime

24/7 support on all paid plans

Customer Stories

Trusted by Operations Leaders.
Loved by Their Teams

Real results from real teams. See how organizations like yours transform their operations with ServiceFLX.

We replaced 5 separate tools with ServiceFLX. Our entire IT stack — monitoring, ticketing, assets — now lives in one platform. The visibility alone cut our response time dramatically.

62%

MTTR Reduction

Sarah Chen

VP of IT Operations, Meridian Technologies

Meridian Technologies

The AI-powered alerts predicted a storage failure 48 hours before it happened. Our team proactively resolved it — zero downtime, zero data loss. That's never happened before.

Zero

Critical Incidents (6 months)

Marcus Rivera

Director of Infrastructure, DataVault Systems

DataVault Systems

Managing 340 retail locations used to mean 340 different problems. ServiceFLX gave us one command center — every store, every ticket, every asset in a single pane of glass.

340

Locations Managed

Lisa Nakamura

Head of Retail Ops, OmniRetail Group

OmniRetail Group

IT Operations

Discovery & Visibility

InfraScan Monitoring

ITSM

ITAM

CMMS

Execution

Work Orders

Field Service

Remote Support

Projects

Project Management

Resource Planning

Timeline Tracking

SkillHub

Skill Matrix

Resource Allocation

Performance Tracking

Identity

Single Sign-On

MFA

Password Vault

Conditional Access

Audit Logging

AI & Intelligence

Predictive Monitoring

AI Insights

Automated Reporting

AI Assistant

Healthcare

Manufacturing

Enterprise IT Teams

Retail Business

Retail Business

Multi-branch Organizations

Blogs

Manufacturing

Case Studies

Retail Chains

Healthcare

Multi-branch Organizations

Platform Overview

Architecture

Integrations

API Reference

Security

ServiceFLX Platform Architecture

200+ Ready-to-use Integrations

REST API Documentation

Enterprise-grade Protection

One Platform for Complete IT Operations

99.99%

500+

2.3 hrs

TRUSTED BY FORWARD-THINKING ENTERPRISES WORLDWIDE

500+

12M+

99.99%

3.2M

40+

50ms

Nine Integrated Modules. One Unified Platform.

Discovery & Visibility

99.2%

InfraScan Monitoring

50ms

ITSM

2.3h

Asset Management

94%

CMMS

87%

Projects

98%

SkillHub

32%

Identity & Access

Zero

AI Intelligence

60%

Built for Scale.
Architected for Intelligence.

Enterprise Security.
Zero Trust. Full Control.

From Detection to Resolution.
Automated. Audited. Intelligent.

Built for Your Industry.
Adapted to Your Needs

Unified vs. Fragmented.
The Choice Is Clear

Simple, Transparent Pricing.
No Hidden Fees.

Trusted by Operations Leaders.
Loved by Their Teams

Your IT Operations,
All in One App.